Reprint and Credit

Reprint & Store Credit Policy

At Outta PHX Print Shop, customer satisfaction matters. Because all products are custom-made to order, we review all reprint and store credit requests on a case-by-case basis. By placing an order, you acknowledge and agree to the policies below.

Custom Printed Products

Due to the custom nature of our work, we do not accept returns or offer refunds on completed custom orders. All sales are considered final once production has started. This applies to all product types including:

  • DTF transfers and DTF gang sheets
  • UV DTF transfers
  • Custom t-shirts and apparel
  • Stickers and labels
  • Banners and signs
  • Sublimation products
  • Promotional and engraved items
  • Personalized products of any kind

How to Submit a Reprint Request

If your order has an issue caused directly by our production process, contact us within 48 hours of receiving your order. Here's how the process works:

01

Contact Us Within 48 Hours

Reach out as soon as you receive your order and notice an issue. Requests submitted after 48 hours may not qualify for review.

02

Submit Your Documentation

Provide your order number, clear photos of the issue, and a written description of the problem. The more detail you include, the faster we can help.

03

We Review & Respond

Our team reviews every claim individually. If approved, we'll reach out with a resolution. Approved reprints are typically processed within 1–2 business days depending on production schedule and material availability.

If a reprint request is approved, we may offer one of the following resolutions:

Option A

Full or partial reprint of the affected order

Option B

Store credit toward a future order

Option C

Replacement solution at our discretion

Issues Not Eligible for Reprints

We do not offer reprints, refunds, or store credit for issues caused by the customer. This includes:

  • Low-resolution or poor-quality uploaded artwork
  • Artwork submitted with incorrect or missing transparent backgrounds
  • Customer spelling or grammar errors
  • Incorrect sizing selected by the customer
  • Color variations between screen display and printed output
  • Heat press or application errors after delivery
  • Garments damaged during pressing
  • Incorrect information provided by the customer
  • Design mistakes approved by the customer before production
Reminder: Customers are responsible for reviewing artwork, sizing, spelling, transparency, and design setup before submitting orders. What you approve is what we print — no exceptions once production begins.

DTF Transfer Disclaimer

For DTF transfers and gang sheets, customers must follow proper artwork requirements and heat press instructions. Print quality and application results may be affected by:

  • Low DPI or improperly formatted artwork
  • Missing or incorrect transparent backgrounds
  • Small or unreadable text in the design
  • Incorrect heat press temperature, pressure, or time
  • Fabric quality or garment condition
  • Uneven pressure or temperature during application
Press Settings: Cotton & Cotton Blends — 300–320°F, 10–15 sec, firm pressure. Polyester & Performance Fabrics — 270–290°F, 8–12 sec, firm pressure. Always use a Teflon sheet or parchment paper. Outta PHX Print Shop is not responsible for application issues after delivery.

Store Credit Policy

Approved store credit may be issued when a reprint is not practical, a minor issue exists, or a customer accommodation is approved at our discretion. Store credit terms:

Cannot be redeemed for cash
Non-transferable to other accounts
May expire after a specified period
Applies to future purchases only

Shipping & Delivery Issues

Customers are responsible for verifying all shipping addresses before placing orders. Outta PHX Print Shop is not responsible for:

  • Carrier delays in transit
  • Lost packages marked as delivered
  • Incorrect shipping addresses submitted by customers
  • Delays caused by weather or carrier disruptions

If a package is lost in transit, contact the shipping carrier directly with your tracking number and notify our team at the same time — we'll assist where we can.

Order Approval Policy

By approving artwork and submitting payment, customers formally acknowledge and accept responsibility for all of the following:

  • Design layout and composition
  • Colors and color selections
  • Sizing and placement
  • Spelling and grammar
  • Production specifications
Final Once Approved: Approved artwork is considered final for production. Changes requested after approval may not be possible and may result in additional charges or order delays.

Have an Issue With Your Order?

Contact us directly before initiating a dispute or chargeback. We want to make it right — give us the chance to review your situation and find a solution fast.

Contact Us →